Service not available holidays and weekends. The defective part must be returned with the associated documentation in the provided shipping material. As such, it is necessarily somewhat complicated.The Operating System is only covered to the extent that if a "warrantied" part of the computer fails, for example, the hard drive (or SSD), and that hard drive is replaced under warranty, HP will reload the original version of the Operating System that was installed when the computer was purchased.Some Care Pack Warranties include coverage against "accidental damage".
Failure to return the defective HP Hardware Product may result in HP billing you for the replacement unit. Under the terms of onsite service, HP may, at its sole discretion, determine if a defect in an HP Hardware Product can be repairedIf HP ultimately determines that an onsite service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. In some countries and under certain supplier constraints, response time may vary. HP will incur all repair, logistics, and insurance costs for this service.Response times are based on local standard business days and working hours where the service is being requested. There are two categories of CSR parts:You are required to cooperate with HP or an HP authorized service provider in attempting to resolve the problem by chat, email, or telephone. A retail service plan offers the best value in most circumstances.
If your device or account is eligible, you can sign up for Extended Warranty through My Verizon. The warranty does not cover accidents, abuse or use of an HP product outside of the standard-use instructions included with the product. And rest assured your product will be up and running quickly. Post back if you are interested in finding a new battery. Thereafter, there may be an additional service fee for HP phone support while other support methods—including chat, HP Support website, or by contacting your HP reseller or HP authorized service provider—are available without charge during the whole duration of this HP Limited Warranty.
The coverage section will also include information on how a damaged laptop is to be returned, who is responsible for charges to return a unit, what type of telephone support is available and how long it is available. HP will not alter form, fit, or function of this HP Hardware Product to make it operate in a country for which it was never intended to function. To the extent permitted by local law, this is your exclusive remedy for defective products.Some states or countries do not allow the above exclusion or limitation, so this exclusion and limitation may be limited in its application to you.Disputes arising out of this HP Limited Warranty or relating to your purchase of the HP Hardware Products subject to this HP Limited Warranty—whether based on contract, tort, statute, fraud, or any other legal theory—are governed by the law of the country and state, province, or territory in which you currently reside, without regard to its conflict-of-law principles. THE FOLLOWING LIMITATIONS APPLY TO THE EXTENT PERMITTED BY LOCAL LAW. HP's obligation under this HP Limited Warranty, at its option, to repair, replace, or provide a refund for an HP Hardware Product that manifests a defect in materials and workmanship ceases upon the expiration of the Limited Warranty Period.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON.
Under this HP Limited Warranty, HP Hardware Products purchased in one country or region may be transferred to another country or region where HP or its authorized service providers offer warranty service for the same product model numbers. No big words lol im not computer expert at all Please see the product description page for applicable products and/or the HP Limited Warranty Statement provided with your product. TO THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE HP HARDWARE PRODUCT IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES.
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