I asked to speak to the manager. She said she could not find in our history. This experience has totally turned me off to any offers from Sams even though we have been members for 20 years. Thank you.Today 4/14 @ 11:30 am I visited the Sams club in Sunrise FL (13550 Sunrise Blvd.Sunrise, FL 33323) Tyre department. I will cancel my membership and be going to Costco! I had to take the cake they messed up because I did not have time to do anything else. You will find The first Sams Club opened in Midwest City, OK in 1983 and was named after the Wal-Mart founder Sam Walton. We found out we weren’t charged for 2 items . Anyways I explained my situation and aggravation and his response was he didn’t know where I was (even though it was specifically communicated to the first person) and was waiting for me to come find him. I’m forced to drive to Costco because they actually keep the inventory they advertise up until closing time. I had several returns with my receipt. Everytime I went to get the tires rotated I was told it was first come first served and would wait to have them done which was always two (2) to Three (3) hours to wait before getting them rotated. It was supposed to be held on a cart in front by the service desk until I returned to pick it up. Please fix the problem your sales will double in that store. Of course I went to competitors store to buy my new grill.You need some help in your tire departments. The waiting was a lot because a single lady handles everything, and no other person is there for help, not worth it when people like me expect from the store to help us and provide a facility instead they are giving me the looks and telling me to wait in line and then just talking to the lady customer while seeing that we are waiting here for long time. But then said they did not have the unicorn decorations for it! A man named Mike ended up pulling my valve with tire sensor out of tire. I might not ever shop there again. The person who was rude to me name is: Ashley. Twice I have gone in sick, needing to pick up medicine, and I have had to wait in line while customers checked out huge carts of groceries. I left the store in February 2019. After a 45 minute wait I finally was able to leave the store with my order.
!I went to take my car to get my tires changes, and they said that the job couldnt be done because one of the lugnut was damaged, but when i took it to sams all of them were fine, i asked them to check the video to see who did it but they said i couldnt see the video, now i have to pay for 9 new lugnuts and fix it myself. Haven’t heard from you as of today July 16.July 15, 2019 : My purpose today :buy a propane grill at Sam's : Found a grill for $249. store located on the corner of Highland and Pleasant Grove Dr. As we were in the produce section one of your employees (Leah Romero) that works in the rotisserie chicken dept. After all, this is another company in business like Sam's Club that customers can go to.
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